Question 1

How quickly can you fix my remote problems?

Accepted Answer

In most cases, we can diagnose and fix remote control issues the same day you call. Common problems like dead batteries, signal interference, or misaligned sensors typically take less than an hour to resolve. For more complex issues involving the opener's receiver or motor, we can usually complete repairs within 2-4 hours. Our garage door repair team offers a 2-hour response guarantee.

Question 2

What causes remote problems in garage doors?

Accepted Answer

Remote control problems can stem from several sources including dead batteries, signal interference from nearby electronics, physical damage, or the remote needing reprogramming after a power surge. Sometimes safety sensor realignment is needed. Our technicians carry diagnostic equipment to quickly identify the exact cause. Contact us for a diagnosis.

Question 3

Do you offer financing for new contemporary door installations?

Accepted Answer

Yes, we offer flexible financing options to make new garage door installations affordable for every budget. We provide 0% APR financing for qualified buyers on terms up to 18 months. Ask our technicians about current promotional offers when you schedule your free estimate.

Question 4

How long does a typical garage door installation take?

Accepted Answer

A standard single-car garage door installation typically takes 4-6 hours, while a double-car door may take 6-8 hours. This includes removal of the old door, installation of new tracks, springs, and hardware, mounting the door panels, installing the opener, and programming remotes. Read our material selection guide to learn about your options.

Question 5

What should I do if my garage door won't open in cold weather?

Accepted Answer

Cold weather can affect garage doors in several ways. Check if the door is frozen to the ground — never force it open. Apply de-icer or warm water to the seal. We recommend cold-weather lubricant on springs, hinges, and rollers. Read our winter preparation guide for detailed tips, or call us for a winter tune-up.

Question 6

How often should I have my garage door serviced?

Accepted Answer

We recommend professional preventive maintenance at least once per year, or twice yearly for heavy use. Regular maintenance extends the life of your door and prevents costly emergency repairs. Many customers opt for our maintenance plan with priority scheduling and repair discounts.

Question 7

What's the difference between torsion and extension springs?

Accepted Answer

Torsion springs are mounted above the door and use torque — they're quieter, last longer (15,000-20,000 cycles), and are safer. Extension springs stretch along horizontal tracks and are less expensive but wear faster. For most homeowners, we recommend torsion springs. Read our track alignment guide for more about spring systems, or contact us for expert advice.

Question 8

Can you match my new garage door to my home's style?

Accepted Answer

Absolutely! We offer an extensive selection from traditional raised-panel to contemporary aluminum and glass, carriage-house styles, and rustic wood-look options. Read our premium vs standard comparison and material selection guide for details. Schedule a free consultation through our contact page.

Question 9

Are your technicians licensed and insured?

Accepted Answer

Yes, all our technicians are fully licensed, bonded, and insured with IDA certification. Learn more about our team and our veteran-owned commitment to quality. We serve communities across Eastern NC including Rocky Mount, Greenville, and Wilson.

Question 10

What's included in your 2-year warranty?

Accepted Answer

Our 2-year warranty covers all parts and labor on repairs and installations we perform. If any component fails under normal use within two years, we'll fix it at no additional cost including the service call. The warranty is transferable if you sell your home. Contact us with any warranty questions.

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